Refund policy

REFUND AND RETURN POLICY

Our guarantee
If your order arrives damaged, past its best, or not as described, email info@iberiandirect.com within 45 days of delivery with your order number and a photo. We will refund or replace it, at your choice. You do not need to return anything.

Why we don't ask for returns
Our products travel from Spain to you. Sending food back across the world costs more than the goods and helps nobody, so we simply put it right.

Lost parcels
If your parcel has not arrived within the estimated window, contact us — after 20 business days for the United States and Canada, 14 business days within Europe, 30 business days elsewhere. We will open a claim with Correos and refund or replace once it is confirmed lost.

Customs and duties
We cover import duties and customs charges. They are included in the price you pay. If a local postal service still presents a charge before delivery, pay it, send us a photo of the notice, and we will refund it in full.

Cancellations
Orders can be cancelled any time before dispatch — email us with your order number. Orders are usually dispatched within 5 business days.

EU right of withdrawal
Customers in the EU have a statutory 14-day right of withdrawal under Directive 2011/83/EU, counted from delivery. Our 45-day guarantee above is offered in addition to this right, not instead of it.

The statutory right does not apply to sealed goods unsuitable for return for health or hygiene reasons once unsealed, or to goods liable to deteriorate or expire rapidly — which covers most food products.

Refund processing
We confirm by email within 2 business days and refund to your original payment method. It usually appears within 5–10 business days, depending on your bank.

Contact
info@iberiandirect.com · we reply within 24–48 hours, Monday to Friday.

Iberian Direct is operated by Nolibu Ltd, Companies House registration 16033166, F04 1st Floor Knightrider House, Knightrider Street, Maidstone ME15 6LU, United Kingdom.

Last updated: September 2026